Last updated: 01/02/2026

The Help & Support section provides information and assistance regarding the use of the FilmFlix platform, user accounts, subscriptions, payments, and technical issues.
This page complements and forms part of the Terms & Conditions and Privacy Policy of FilmFlix.

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1. Scope of Support

FilmFlix provides support related to:

• User accounts and profiles

• Login and authentication (Google Login, OTP)

• Subscriptions and subscription plans

• Points, credits, and rewards system

• Technical issues related to the platform

• Privacy and data protection inquiries

Support does not include:

• Individual content availability requests

• Custom technical modifications

• Legal advice beyond published policies

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2. Account and Login Support

2.1 Login Issues

If you experience problems logging in:

• Verify the email address used during registration

• Ensure OTP codes are entered within their validity period

• Check your Google account permissions when using Google Login

For security reasons, FilmFlix cannot bypass authentication mechanisms.

2.2 Account Security

You are responsible for:

• Keeping your login credentials secure

• Preventing unauthorized access to your account

If you suspect unauthorized access, contact support immediately.

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3. Profiles and Child Profiles

FilmFlix allows multiple profiles within one account.

Support can assist with:

• Profile creation and deletion

• Profile access issues

• Child profile restrictions

The primary account holder is responsible for:

• Managing all profiles

• Content accessed through child profiles

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4. Subscriptions and Plans

4.1 Subscription Information

Support can provide assistance with:

• Available subscription plans

• Subscription activation or expiration

• Access issues related to active subscriptions

Subscription details are always displayed before purchase.

4.2 Subscription Changes

Changes to subscription plans may take effect:

• Immediately, or

• At the end of the current billing period

Specific conditions depend on the selected plan.

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5. Points, Credits, and Payments

5.1 Points and Credits

Support may assist with:

• Points balance inquiries

• Credit conversion issues

• Credit usage for subscriptions

Points and credits:

• Have no cash value

• Are non-transferable

• May have expiration rules

5.2 Payments

For payment-related issues:

• Verify transaction confirmation

• Check payment provider status

FilmFlix does not store full payment card details.
Refunds are handled according to the Terms & Conditions and applicable laws.

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6. Technical Support

Support may assist with:

• Platform availability issues

• Playback or access problems

• Device and browser compatibility

FilmFlix does not guarantee uninterrupted service but works to resolve issues as promptly as possible.

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7. Privacy and Data Protection Requests

Users may contact support regarding:

• Personal data access requests

• Data correction or deletion

• Privacy-related concerns

All data-related requests are handled in accordance with the Privacy Policy and applicable data protection laws (GDPR).

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8. Limitations of Support

FilmFlix reserves the right to:

• Limit or refuse support requests that are abusive or repetitive

• Decline requests outside the scope of provided services

Support communication must remain respectful and lawful.

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9. Changes to Help & Support

This Help & Support page may be updated periodically to reflect changes to the platform or services.
The latest version will always be available on the FilmFlix website.

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10. Contact Support

If you require assistance, contact FilmFlix Support at:

📧 info@filmflix.cz

Please include:

• Your registered email address

• A clear description of the issue

• Relevant screenshots or details (if applicable)