Refund and Cancellation Policy

Last updated: 01/02/2026

This Refund & Cancellation Policy explains the rules related to subscription cancellation, refunds, credits, and digital services provided by FilmFlix.
This policy forms an integral part of the Terms & Conditions.

1. General Principles

FilmFlix provides access to digital content and services.
By purchasing a subscription or using credits, the user acknowledges that access to digital content begins immediately after activation.

Due to the nature of digital services, refunds are limited as described below.

2. Subscription Cancellation

2.1 User-Initiated Cancellation

Users may cancel their subscription at any time through their account settings.

Cancellation effects:

  • Access remains active until the end of the current billing period

  • No automatic refunds are issued for unused time

2.2 FilmFlix-Initiated Cancellation

FilmFlix reserves the right to suspend or terminate a subscription in cases of:

  • Violation of Terms & Conditions

  • Fraudulent activity

  • Legal or regulatory requirements

In such cases, refunds are not guaranteed.

3. Refund Policy for Subscriptions

3.1 Standard Rule

Unless required by applicable law:

  • Subscription fees are non-refundable

  • Partially used billing periods are not refunded

3.2 Legal Exceptions

Refunds may be granted where:

  • Required by consumer protection laws

  • Technical failure prevented access to the service for a prolonged period

Each request is assessed individually.

4. Digital Content and Right of Withdrawal

By activating a subscription or using credits, the user:

  • Explicitly agrees to immediate access to digital content

  • Acknowledges the loss of the statutory right of withdrawal once access begins

This complies with EU consumer protection regulations for digital services.

5. Credits and Points

5.1 Credits

  • Credits are virtual and have no cash value

  • Credits are non-transferable and non-refundable

  • Unused credits are not eligible for refunds

5.2 Points

  • Points earned through activity cannot be refunded or exchanged for cash

  • Points may expire according to platform rules

6. Payments and Payment Errors

Payments are processed via secure third-party providers.

If a payment error occurs:

  • Users must contact support promptly

  • Proof of payment may be required

Refunds for confirmed errors will be processed according to applicable law.

7. Chargebacks and Disputes

Unauthorized chargebacks may result in:

  • Suspension of the account

  • Termination of subscriptions

  • Loss of credits or points

Users are encouraged to contact FilmFlix support before initiating a chargeback.

8. Service Interruptions

Temporary service interruptions do not automatically entitle users to refunds.
Compensation may be considered only in cases of extended and verified outages.

9. Policy Changes

FilmFlix reserves the right to update this policy at any time.
The current version will always be available on the FilmFlix website.

10. Contact

For refund or cancellation inquiries, contact:

📧 info@filmflix.cz