E-shop

FilmFlix E-shop – Purchase Information

The FilmFlix E-shop offers official FilmFlix branded merchandise (e.g. clothing, accessories and themed items).

How to purchase

  1. Select a product in the E-shop section.

  2. Choose a product variant (e.g. size or type) if available.

  3. Add the product to the cart.

  4. The delivery address is not entered during checkout.
    The goods are automatically shipped to the name and address stored in the user's FilmFlix account provided during registration.

The user is responsible for keeping their account information accurate and up to date.
Before completing the order, the user may update these details in their profile.

  1. Choose a payment method.

  2. Confirm the order.

After completing the order, you will receive a confirmation email.
The purchase contract is concluded when the confirmation email is sent.

Payment methods

Orders can be paid:

  • by online payment method

  • using FilmFlix credit (FilmFlix Wallet)

When paying by credit, the amount is deducted immediately and recorded in wallet history.

Delivery

Goods are shipped via a contracted carrier.

Dispatch time is usually 2–7 business days after payment.

After dispatch, the customer may receive an email or SMS notification from the carrier.

Orders are delivered exclusively to the address stored in the FilmFlix user account.
The operator is not responsible for failed delivery caused by incorrect or outdated user profile information.

Shipping costs

Shipping cost is displayed before final order confirmation.

Withdrawal and returns

The buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason.

To withdraw, contact:
info@filmflix.cz

The goods must then be sent back to the address provided by support.

Returned goods must be:

  • unused

  • undamaged

  • if possible in original packaging

Return shipping costs are borne by the buyer.

The refund will be issued within 14 days after receiving the returned goods using the original payment method or FilmFlix Wallet credit.

Complaints

If you receive damaged or defective goods, contact FilmFlix support at info@filmflix.cz.

The complaint will be resolved without undue delay, no later than 30 days.

Exceptions

Withdrawal is not possible for:

  • custom-made goods

  • sealed hygiene goods after opening

Contact

E-mail: info@filmflix.cz
Phone: +44 7732106330